love the new sectional
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
1
0
Was this helpful?
1
0
Ratings and Reviews for Furniture Row Store in Fort Wayne, Indiana
Customer Reviews
What customers are saying:
Customers consistently praise the sales staff for being knowledgeable, helpful, and not pushy, creating a positive shopping experience. Many reviewers highlighted excellent customer service, with staff going above and beyond to assist with selections and even resolving issues like delivery challenges.
Generated using AI from customer reviews
My husband and I went in looking for a good support pillow. We left with a whole new bed! Our salesperson was Sarah Ausland. We would definately use her again and recommend her. She is personable, not pushy, knowledgeable, uses the product, and got us a good deal on a bed and pillows that feel amazing! If you're in the market, stop by and see her!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
We had a great experience with our purchase of LazyBoy furniture. Our salesman, Colton, exceeded our expectations and continues to have our loyalty for future furniture needs
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
We had a great experience working with Troy at Furniture Row. He was knowledgeable, easy to talk to, and gave us the space to make a decision without any pressure. He answered our questions clearly and helped us find exactly what we were looking for. Really appreciate the straightforward, helpful service—would definitely work with him again.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
The staff was very sweet & helpful & great to talk to. I would send everyone to their store!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
The salesperson was great, no pressure and allowed us to browse. Had answers to all our questions. Purchase was quick and seamless. Got a call when furniture was in and they loaded it in my truck. Product just as ordered. Very happy with the entire process. One note: Items look smaller in their display area then in your actual home (grin). Will definitely be back for our future furniture needs!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
1
0
Was this helpful?
1
0
Sean was my salesperson and was very knowledgeable & helpful in selecting a new mattress for our guest room. I was also able to purchase a headboard for it with Colton. Both were very friendly & made the selections easy. We’ve purchased here in the past & will return again. Thanks again!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
1
0
Was this helpful?
1
0
great experience no salesman in your face when you walk in no pressure sales Mark was great all staff very helpful wish we had gone there first found exactly what we wanted keep up the good work highly recommend
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Great selection and customer service.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
When you visit Furniture Row in Fort Wayne, In., do yourself a favor and talk to Wyatt. He is the store manager, and he has sold us our first two mattress sets, and we are very pleased with the products and also the expert service from Wyatt. He is very informative, helpful and very pleasant to work with. This time we just needed a box spring, and he helps us find just what we needed, and we purchased it immediately.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Found exactly what I want.
My table arrived earlier than expected and ready to go as promiced.
I was loaded up quickly and with care of my new item.
EVERYONE start to finish was WONDERFUL!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
went to a different store got terrible service it was on Lima Road. Decided to try furniture row excellent service. Klopfenstein you have lost our business. We will go back to Furniture Row for our bedroom suit.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Excellent service!
Beautiful Quality Furniture!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
I had an extremely positive experience here. The staff was friendly and not too pushy in helping us. I would highly recommend to my friends!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
I called the store with a question, Mark was very helpful. I went in that evening after work and Mark assisted me with a furniture purchase! It was close to closing time and we even went past closing time a little bit. I never felt rushed. It was a great experience and I will definitely be back for future purchases!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
was very happy with our living room suit purchase
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
this is a beautiful furniture store with a great selection. of furniture. Richard helped me and my husband out he was very knowledgeable and so friendly, I will be going back soon and I will ask for Richard
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
We had a problem with our table and they took care of us right away. They were very courteous and friendly! Thank you!
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
I was very happy with everyone. I am in the process of getting my home and I really love the fact on how they work with you in understanding your situation everything was on arrived on time too i am very pleased
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
We were looking for a specific item to fit in a defined space. while most stores identify a 3-6 week wait, we were able to take take the sofa table with us. The salesperson was extremely helpful and located the coolest sofa table which exceeded our expectations.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Very helpful, good prices, great place to buy furniture.
- Cleanliness
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Wonderful Service Every Time!
I have been using this location for furniture needs for half a year now and I have NEVER been disappointed. The first time, I spoke with Shawn, bought a couch, and used Progressive Leasing. He was informative even though relatively new. We opted for the 90-day payment option. We have since bought a tv stand, a kids' dresser and a love seat (which matches the couch). Josh helped us with the last purchase, he looked up the love seat upon my request and found one left! I am extremely pleased with the customer service here, the selection is enormous, and the options to pay are various. I am, needless to say, ecstatic about shopping at this location and will ABSOLUTELY return and recommend it to friends, family, and my own customers at my job.
- Selection
- Service
- Value
Was this helpful?
2
0
Was this helpful?
2
0
Drew was very helpful, he did not pressure us and when we were ready to talk he answered all of are questions and took vary good care of us! Will definitely be a retune customer because of the no pressure salesman and good prices! Thanks Drew!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Employee helpfulness
Employees were extremely knowable about furniture. Gave us the privacy needed to look around and make our choices but available for questions. Good experience and good pricing
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Buying
Big shout out to Dan the man!! he was super helpful to 2 undeciding customers ....he worked with our budget and needs and we left with a purchase and cant wait for it to be delivered!!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Noah's Bed frame purchase
We were in need of a bedframe for our 7 year old son. He fell had taken to the black elevated bed frame w/ a desk. Good purchase for a birthday present.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
We had been in the store several times before deciding to buy. The manager Dan was very helpful in making our final selection on a sectional for our new home. Chris then helped us with our choice in a dining set. Will definitely return when we are settled in for more options
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Amazing Customer Service!
We arrived having no idea what we wanted and what our style was and left with a beautiful dining table ordered and clarity on our style! Rich was amazing! He went above and beyond measuring different chairs for us and making recommendations until we left completely happy with a purchase we didn't even plan to make that morning (since this was our first stop). He had the perfect approach - not pushy but incredibly helpful. We didn't feel pressured like some other stores make you feel. Honestly we'll purchase additional furniture from this team given our fantastic experience. Rich even pointed us to a little play area when our toddler grew tired of looking at dining tables :) Thanks for a wonderful experience! I wish all customer service was this exceptional.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Susie's upbeat personality, no-pressure approach, and ability to go the extra mile in making a sale gave me the confidence to go with Denver Mattress.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Furniture Row has a great selection of furniture! We purchased 2 dining room chairs and 3 bars stools. I couldn't believe the quality for the price we paid. The customer service and prices are also great! The only negative is, we didn't shop here sooner!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
The service I received while I was there was impeccable. The lady helping me and my family was patient and helpful. We were there for about 2 hours before we decided to make a decision with all the questions that were asked not once did I feel I was rushed or an inconvenience I would recommend this place to everybody.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Great experience
Oak Express Fort Wayne, IN met all of our expectations. Quality, selection, value, and honesty sales people are all character qualities of this store. We will shop here again.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
great value
went in to purchase mattresses and left with bar stools and dining room table too! we found bar stools and the table just by accident killing time and looking around. cost for both were a lot cheaper than a locally owned furniture store. it is my understanding these people are in the business to make a deal and surf local competitors so you receive the lowest prices. thank you and it was an enjoyable visit, expensive, but enjoyable!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Went in the store got help right away. He know a lot about what we were looking for and could answer our questions.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Wonderful
John was amazing and helpful and made the transaction very smooth.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Wonderful
The customer service is second to none! Roger was fantastic!! The selection is wonderful, we will for sure be return customers!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
We were promptly approached to see if we had any questions or were looking for anything in particular. We found a recliner only to find that I was on backorder until the beginning of January. Unfortunately when we checked again on 1/14/17 - the recliner was still not in stock and we were not able to find out any additional information. I had planned to purchase the chair for my husbands birthday unfortunately - it has now come and gone.
- Selection
- Service
- Value
Was this helpful?
1
0
Was this helpful?
1
0
Amazing customer service, but not to pushy. Great selection
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
The person who helped us was very friendly & new the product she was selling
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Great Value and service
We went in on Saturday to buy a sofa and ended up not only buying a sofa but loveseat as well...our salesman helped us out by seeing if they had our living room set available in the electric recliners and found that they had 5 left in the warehouse and then we order it. We wasn't expecting a call on Thursday ...just 6 days after we ordered the couch and loveseat...talk about fast...sorta like Jimmy John fast...that was freaky...lol...anyway we look forward to getting them on Thursday when we move into our new home...so excited...thank you Sofa Mart for a great service and value....by the way this our 2 nd set of furniture that we have purchased from Furniture Row in the 12 years...
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Great Service
We found the selection to be very good and the personnel to be helpful and accommodating.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Great Experience!
We got to look around st our own pace & received great help when ready to order our furniture!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
First Impression
When I walk in the store I am not greeted immediately by a salesperson. I like that.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Wow, wow and wow
Went to the Ft. Wayne store to check out the Lost & Found Collection. What a great collection! Made my wish list...only wished the local Furniture Row in Lafayette had the selections that I found in Ft. Wayne. What a great store. Sales personnel were helpful and let us browse without any hassle. Definitely will make the drive to go back to this store as it is easily accessed from the interstate.
- Selection
- Service
- Value
Was this helpful?
1
0
Was this helpful?
1
0
Wonderful service
We have been shopping for the perfect furniture for a year now. We went into the store several time and worked with Chris and Dan mainly. They never seemed frustrated or annoyed. They never got pushy and alway helpful! We finally got our couches last night and we cannot believe the quick shipping! We will have them in about 7 days!!! The only place we will buy in the future!
- Selection
- Service
- Value
Was this helpful?
1
0
Was this helpful?
1
0
Excellent Selection
We went to several stores and could not find what we had in mind. At Furniture Row, we not only found one item that matched our needs, but five! We were pleasantly surprised by the selection. The price was just right, too! The sales representative even found a way to save us more money and get added perks!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Great price
Great price and great furniture. Love it. Very friendly staff
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Shopping for a Rug
Went shopping for a Rug and spent a long time looking at their huge selection before my wife and I could FINALLY agree on one. Very helpful staff and was also able to get a replacement part for my couch that day when I was certain I'd have to wait weeks for it to come in. Thanks for a pleasant experience!
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Living Room Chairs
Roger was extremely helpful when I was selecting my chairs. Helped me and answered all my questions with a smile. I would recommend coming here to all my friends for help and furniture needs.
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0
Highly satisfying experience. We got fast and professional service
- Selection
- Service
- Value
Was this helpful?
0
0
Was this helpful?
0
0