Cody Murray went above and beyond to accommodate my needs and wishes without me feeling pressured
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Ratings and Reviews for Furniture Row Store in Grand Junction, CO
Customer Reviews
What customers are saying:
Customers consistently praise the attentive, helpful, and knowledgeable sales staff, highlighting their positive experiences with individuals like Cody Murray, Judy, Seth, Alex, and Benjamin. Many reviewers appreciate the no-pressure sales approach and the excellent customer service received from the moment they walk in, through the purchasing process, and even with delivery. The store is frequently described as having a great selection and offering good value.
Generated using AI from customer reviews
We have been selecting new furniture from GJ Furniture Row now for the past couple years, since moving to the Western Slope. The Manager, Service and Delivery is fantastic, not to mention we love our new furniture pieces. Great store and the best customer service!!
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Great value!! they packaged it and helped me load it into my truck.
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Everyone at this Grand Junction store is awesome to deal with. I have bought several items from them and every experience has been awesome. The best quality. would recommend this store and staff great place to shop.
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attentive staff, easy order process, easy pick up process
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Very attentive and helpful staff. They are so polite and they know their products well
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Great Sales Person
We are shopping for a new couch. We are impressed with the high quality we found! We are also impressed with the salesman that helped us. Seth was very friendly, informative, and eager to help us! He gave us his business card and included her cell number in case we have more questions. We will be back in the next couple of days to purchase our new couch set.
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Wonderful Personal Service
I called my local Grand Junction Furniture Row store to see if a dresser and nightstands were available because I could not see this information on the website. The woman who helped me over the phone was friendly, courteous, helpful, and a pleasure to talk to. She answered all of my questions, helped me place my order, and helped with scheduling delivery and set-up. It was so nice to talk to such a helpful person and get my new bedroom furniture ordered, paid for, and delivered so easily!
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We went in and were able to find and purchase a high quality sofa for our new home. The staff was very helpful and patient with us during this purchase. We are going back soon to purchase again. I highly recommend Furniture Row to anyone!
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Grand Junction Co.
had a very good experience shopping for chairs and side tables. the salesperson showed us the in store selection and then helped us find something online.
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Great Shopping Experience
Judy was the sales associate who helped me while I shopped for a new bedroom set.
I appreciated her level of helpfulness; she was not "pushy," and she was thorough by showing me everything available, as well as sharing info about the products.
Judy made my experience a positive one, and for that reason, I will go to Furniture Row first next time.
Jimmy greeted us as we entered the store, the second day I came back. He was very friendly, and not overly friendly, and he patiently chatted the whole time with my dad as I finalized my purchase. Thank you, Jimmy.
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Great store
The Furniture Row store has a great selection of furniture at a Great price! The salesman Alex was very knowledgeable and helped me find what I was looking for in a table. The table I picked out looks well made and I am excited to start using it when it is delivered.
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Great Sales Staff!!
My husband and I have been looking for furniture for our new house for some time now. We stopped by Furniture Row on North Avenue in Grand Junction Colorado to see if we could find what we had in mind. Scotty the salesman was so helpful and knowledgeable schooling us on exactly what we were looking at and offered valuable input. We were looking for quality furniture and we were able to find it at Furniture Row. I will go back to this store for my future furniture needs and would not hesitate to refer it to anyone who is thinking of purchasing new furniture.
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Perfect Cabinets for my Kitchen
I am building a new home and needed really specific reclaimed type wood products and they had just what I wanted and had the final 2 on the floor. I bought both of them and when it is time for them to be delivered they will do so. Scotty was able to take a pic for me and emailed to me. Thanks for great help and service. Olie M.
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Thank you!
We were just brousing for dining room chairs, and were approached by a saleman. he was friendly and not at all pushy. We were looking for a deal, so he directed us to the clearance section. We found exactly what we were looking for. He didn't try to up sell us too hard, and the purchase process was so easy. Because of our experience of saving so much money we are now headed back there for more furniture. Thank you for the excellent value and customer service!
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Great selection, friendly staff
Was recently in to browse the selection at Furniture Row. I was very impressed with the wide selection and the staff were very hospitable and attentive. I would recommend Furniture Row and look forward to working with them in the future.
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Best in town!!
We were recently turned away for financing at a competitor here in town, we went to Furniture Row and were quickly greeted Benjamin and were treated so well from the get go. We left that store with an entire living room set, INTEREST FREE! So to any one looking for new furniture, please go to Furniture Row Grand Junction and leave happy!
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Excellent Variety of Furnishings
We were very pleased to find Furniture Row while shopping for furniture in Grand Junction, CO. The store was easy to find right along the main shopping area of North Avenue. The store was spacious and clean and contained a large variety of Southwest and Western style furnishings that suited our taste. Our initial trip was just to familiarize ourselves with what Furniture Row had to offer and we were well pleased with what we found. The staff was sincere and courteous in assisting us in getting price quotes and estimates of delivery times. We were given information sheets on the items we were interested in, so we could review them at our leisure once we were home again. We hope to return soon to make a purchase.
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Great service
I was just in furniture row browsing. I was greeted right away and asked if I needed help. I appreciate furniture rows customer service. I found a kids table and someone helped me check out.
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Great service and furniture
I love my new sectional. The customer service was very friendly and nice. I liked how she gave me advice on what color would match with it. I also liked how it's really good quality for a very cheap price.
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Couch Shopping
Our experience was very good. Benjamin was very knowledgeable and helpful. We are anxious to get our couch and love seat.
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The sales people there were very helpful, professional and friendly. We just ordered our furniture last night and look forward to getting it. We feel the prices were right and the quality of them looks good.
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Pleasant experience!
We were looking for an good mattress for a spare room that didn't cost a lot (we didn't want company to get too comfortable)! The salesman gave us choices - let us test the mattress and we bought it in less than 20 minutes!
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Great Place to Buy!
I just moved to Grand Junction, walked into the Furniture Row store and found everything I needed! The items were priced well, of good quality, and the staff was excellent!
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New and love it
Just moved to the area and needed to find some new furniture for our new place. Alex was fantastic! No pushy sales, let us choose and look over everything! We'll be back!
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Amazing Customer Service
We had the most amazing experience shopping for furniture last night. Benjamin listened to what we were looking for and was extremely helpful in showing us only what met our needs. He was so knowledgeable and honest about his recommendations for us. We could not be more excited about our shopping experience and purchases
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Overall good experience
I shopped for couches locally and online for several months. While I could find couches that were less expensive than what I could find at this store, the quality and construction were not good in comparison to what I found at Furniture Row. This store seemed to appreciate that inexpensive furniture could vary in quality. And they appeared to select pieces that perform well.
The staff member I worked with was knowledgeable, and generally attempted to understand my specific needs.
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looking forward to shopping here again
The staff was extremely helpful and made the whole experience that much more enjoyable. I can't wait to go back soon to purchase more furniture!
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great experience
We have been looking for a sleeping option that fits in a very small pace and thought we should try Furniture Row. We really thought it was going to be overpriced, but we were happily surprised that the prices were comparable to other furniture stores. However the best part of our visit was being guided by associate Dominique, she was not pushy, showed us everything she had available, let us try everything out and offered to help get us connected to another FR when we move. Because of her I would definitely recommend this store to my friends!
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Judy did a great job of servicing us both times we visited the store....
We wanted a steel framed couch and chair...
Even though you only had the one choice of styles, you had the best that we found in visiting other stores in the area...
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Love my home!
I love coming here and being able to find what I want! I love my home furnishings and going to keep shopping here. Still have 3 more rooms to furnish. Thank you Sebastian, Brian and Austin for helping me get the best deals and finding what I want.
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Great store/ knowledgeable staff
Had a great time picking out new couches. I feel that Benjamin listened to our needs and wants and helped us find the perfect set.
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Really fast and fantastic delivery fellas. The whole experience from walking in, buying what I needed and the delivery timing was all top notch. Thank you
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Jeremy was great to work with . stress free experience
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Good selection
Friendly and knowledgeable staff
Comfortable store
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Lamp purchase
We've been remodeling our home and we needed a lamp. Judy answered our questions and helped us find the one the suited us well. It looks great in our living room and we're delighted. Thank you, Judy!
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Excellent service
I had an issue with a couch I bought there and the gentleman on the phone went WAY above and beyond to fix it for me. Very impressed.
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Great service
The salesman was very professional and knowledgeable.
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From the time I walked in the door, I felt like I was a very valued customer. My questions were answered promptly yet I was able to look around without feeling pressured like at some stores. I will continue to shop here over other choices in the area.
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U.S.A.?
The staff was friendly and helpful without being aggressive. The selection was good and ended up purchasing a very comfortable piece of furniture. It was well made and was told it was made in the USA, however the salesperson could not tell me where, exactly. This made me suspicious and looked it up online to find out it was imported. Hmmm...Was I mislead on purpose or was it their lack of knowledge of the furniture they are selling? Either way, not cool...they should be able to answer this question with confidence.
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Great store, Great service
I found the store in Grand Jun ction, CO to be clean, well-organized and they hired terrific sales and business people. The no pressure approach was refreshing. I was glad to see more top-quality dining furniture appearing.
My only problem was that the company that made my dining table did not kknow how to package it for shipment. A new table has come in twice and they were both damaged. A THIRD table top has now been ordered. They are taking good care of me. It is the manufacturer who is letting us down.
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Great!
We had a great experience with the sales lady and getting our questions answered as well as financing.
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Bar Stools
We needed bar stools for our new home, went to our local store & found one that we liked but they only had one in stock since it was discontinued. We were able to purchase the stool take it home to make sure it matched our colors, then returned it and order two from the Colorado Springs store. The only negative to this deal was that the store does not like to ship stools since they usually come in damaged. We are going to the Springs over the holidays so we can have our son pick up the stools and hold them for us. Our local store manager was so nice and helpful we will definitely be back for more furniture for our new home.
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Fun Day
My wife and I knew it was time for a new mattress. we stopped in the store for a look around and was met by Brian with a heartfelt greeting and a huge smile.
We ended up spending quite a bit of time trying out different mattresses. Brian was so helpful in listening to what we were looking for and showing us all of the options. We had a blast laughing and joking while trying out different mattresses. Thank you Brian for a fun day mattress shopping.
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Sales staff not pushy
We found the sales staff to be very respectful and not overly pushy. They take pride in selling quality products but are accommodating in selling floor models and damaged pieces to match your budget.
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Love What I Bought, Spent More Than I Planned!
I went into Furniture Row to buy a platform bed and headboard, with storage drawers, that was advertised as being on sale. Just my luck, and since it was on sale because it was being discontinued, it was no longer available. Benjamin, the sales associate, showed me another item that I liked a lot. He explained how well it was made, showed me the dovetailed joints in the drawers, and how smoothly the drawer glides operated. He even stood one of the drawers on its side and stood on it to demonstrate its sturdiness. This bed, and the matching nightstands cost considerably more than the item I originally wanted. However, I was convinced the quality was a lot higher and, ultimately, I'd be happier. So, I bought it!
The sales associate, Benjamin, really seemed to know his products and was very nice to work with. This Furniture Row is smaller than some of the other ones and the parking lot leaves a lot to be desired.
I'd recommend this store when looking for furniture, beds, bedding, and home decor. There's a lot of stuff in there!
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Good Experience
Furniture Row located at 945 North Ave. in Grand Junction, CO.
Fun store to browse/shop in with a great variety of decorative items as well as furniture. Friendly but not pushy associates. We had a specific hard-to-find item that we were shopping for, and we actually found a similar item that we were quite happy with. We will definitely be back to shop for future furniture needs.
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Friendly service
We had only gone in to the store to check prices and determine our style preference for an upcoming purchase. The manager helped us without any heavy pressure and was kind and helpful even when we said we were only researching our options at this point. The prices were a bit higher than I'd like but the quality of furniture was also better than I'd expected. I would shop here again.
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Quality furniture, helpful sales staff
We went into Furniture Row to compare good-quality furniture (sofas, armchairs, and recliner chairs) with some less expensive, lower quality furniture. After several visits, we ended up choosing the quality furniture at a Furniture Row over the savings we would realize going with less expensive furniture. Our salesperson, Judy Hailey was diligent, helpful, and willing to tough it out as we agonized over fabric choices. She even let us take a fabric swatch with us to another store. In the end, with the 2 years at 0% interest and how awesome things will look and feel, and that will be durable for many years, it was a pretty easy decision. The selection was pretty good in terms of variety and price. And it really is fun to choose your own fabrics for your furniture. We also found a bargain in the hidden upstairs Clearance section. I found the bedroom furniture to be heavy, dark, masculine, without a lot of variety in styles. So I'd recommend this store for living room and dining room. There was a whole section with mattresses which we did not visit. I didn't give it 5 stars because of the bedroom furniture selection being poor and the fact that in 5 visits to the store, not once was the coffee or hot water in the carafes on offer hot. It takes time to decide on furniture and I wanted a drink each visit and that sucked every time.
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recliners
Service excellent and attentive. Disappointed that company would only give a $25 discount on each if one bought two recliners and paid cash. Found chairs liked but such a minimum discount for two chairs is a dealbreaker.
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