Great customer service, great prices and if there’s a delay in shipment they are very communicative.
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Ratings and Reviews for Furniture Row Store in Rapid City, SD
Customer Reviews
What customers are saying:
Customers consistently praise the excellent customer service, friendly, and helpful staff who are attentive without being pushy. Many reviewers highlighted positive experiences with sales associates like Kevin, Jacque, Michael, and Tanner, who provided great assistance and made their shopping experience wonderful. The store is also commended for its great selection and good value.
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Great service
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they’re got just about everything g you may need. have now bought 2 couching through them, super friendly willing to help and answer questions, not a pushy sales place either!
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Kevin is always so very helpful and is great at explaining everything
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Michael was helpful & not overbearing. He let us browse @ our own pace & was available to answer questions. We returned & he assisted with making a special order.
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Love their customer service and selection
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very friendly. very nice store. would recommend highly
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Kevin was great a great salesman, we didn't purchase the first time we were there but came back and found Kevin. Wonderful Experience!
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Staff was very helpful, nice selection of furniture and it was delivered quickly!!!
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Our salesman, the financing agent and delivery personnel were all professional, kind and helpful.
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First time shopping there and what a wonderful experience we had. The sales teams (furniture and mattress) were very helpful and friendly. No pressure and politely answered all our questions. The delivery team was also awesome.
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Tanner was super helpful, we would have placed an order except the item we were looking for was back ordered until June. Tanner showed us other options and took the time to price out a custom option which we might place an order on. We would 100% recommend and also be stopping in again.
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The Sales team is amazing, helped with every question and even one little issue. great service all round and would HIGHLY recommend.
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The staff here are very friendly and helpful. I asked many questions that they looked up for me if they did not readily have answers to. They did not push me to make any purchases before I was ready. Overall great experience!
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special orders a desk, they're were very helpful, the desk came in damaged and they quickly ordered a replacement for it and now I have abrand new damaged free beautiful desk
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Friendly answered all my questions. Got back to me if they didn't have the answer. Exceeded my expectations. Salesman wasn't breathing down my neck wanting to make the sale. Will be coming back if need more furniture.
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We highly recommend this store! We were very pleased with a mattress set purchased there several years ago. We returned to buy a dining room set which we love! Recently, we purchased some living room furniture. This was our best experience yet! The manager was great and even gave us a price match! We will definitely go back again. Thank you Furniture Row!👍🥰
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most courteous, efficient, and communicative service ever. I would not hesitate to recommend this store to anyone!
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This is my second time doing a major furniture purchase at Furniture Row with Jacque. we came back again not only because we were very happy with the products we purchased last time, but with the service we received. we were especially pleased with the help we received when we had to repeatedly adjust our delivery times because of building delays. Jacque and her team were always understanding and helpful and came through for us when we needed. We are repeat customers because of your quality and service!
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We bought our new home 2 years ago. when we walked in the door Mike was so good, explained and not pushy. In turn that we applied and got the Furniture Row Card with no interest for two years, we filled our entire new home. We then went back donated a table to family and bought another. Now going back again for a housewarming gift for my daughter's new home. We have gotten compliments on all of our furnishings. I would highly recommend Furniture Row to everyone looking. We furnished every room in our home, paid off 2 years no interest.
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We bought 2 small recliners for our travel trailer from Furniture Row while we were in Fort Collins, CO, and had them shipped to our local store in Rapid City. it was so easy to do and the chairs are perfect! Both stores have excellent customer service.
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Jacque Delgado was wonderful helping us pick out our furniture for our new house. She kept in touch with us on delivery time and was very helpful! We even had to change out some items because of size vs. room and she was responsive in getting us a credit and the new items ordered.
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Happy Customer
Awesome job on fixing my bar stool! Thank you Curtis for the great customer service!
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January
Best customer service in town. Helpful, courteous and reliable. Great value. Above and beyond service.
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Sales personnel were SO helpful!! Didn't look anywhere else and got all new living room furniture !
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Exceptional Service!
As soon as we walked in someone came over to ask what we were looking for and if we needed help. After a brief chat, they said they would give use our space until we needed more assistance. They actually gave us our space and didn't hover over us! It was great, and then once we were ready to talk more, they we there to help us right away. Would definitely recommend.
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New Retirement Home
We are in the process of building a new retirement home in Montana after my recent leaving USAF after 48 years. Furniture purchased in SD for delivery in MT. Ability to see actual furniture in person rather than just in pictures was very important to our final decisions. Looking forward to our new journey with the choices we have made to include dinning set, sofa, chairs and bedroom pieces.
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Rocker Glider
I searched literally every furniture store in Rapid city to find a nice rocker glider for our living room that would work to rock babies, be comfortable and look nice. No one had any options! I began to think I was looking for a unicorn.
Furniture Row had 2 options and 1 was perfect! I'm so happy with my purchase and I can't wait for it to come in so I can get it home!
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The sales personnel were informative, friendly and did not pressure us to make a purchase.
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Gorgeous Cristo Set
This set is so beautiful. It is made very very well, very sturdy, I absolutely love this new bedroom set. Pictures on FR website does not show the real beauty of the gorgeous wood! I am so so happy with this purchase, I get so many compliments! It's a wowzer for sure! My local FR store, the people were great to work with, very happy with them also, highly recommend shopping @ FR.....
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Great service
Kevin is a great sales man. He found me a Cloud set that was being discontinued.
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Awesome place to shop. Very good customer service.
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AMAZING Service
We had been in Sofa Mart a few times, browsing the selection. This time, we were not leaving without a sofa. Kevin introduced himself to us and we just talked about what we were looking for. He was super nice and professional. When we finally decided he was there to help us fill out paperwork and even walked us through financing. We chose a couch that we loved and 2 days later it was in my living room. I am so glad we chose this store.
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Great Experience
We highly recommend Sofa Mart for anyone shopping for furniture. Store Manager Kevin Schenbeck was excellent to work with, very knowledgeable, and made sure we received the best deal possible on our selection. You can browse the store without being pressured, but when you have a question or need, they are very accommodating.
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Amazing Service!!
We spent the whole day looking through furniture stores and this was our last spot before making a decision. We literally spent 20 minutes in the store and found the perfect pieces to complete our basement. We purchased a couch, love seat, and chair. The woman we worked with was not pushy at all, answered all of our questions, and gave us her focus the whole time we were there. She did not make comments like "if you don't buy today then it will likely be gone by the weekend". She gave us a chance to look around but was there to answer questions. Loved my experience at Sofa Mart and will likely go back for future purchases!!
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AWESOME assistance!
Had trouble completing my order on line and after more attempts then I care to admit, I called the store to see if I could order via phone (REALLY wanted the sofa)!
The gentleman was sooo helpful and polite!
Definitely getting my new queen mattress and box spring set at FR when I pick up my parents antique suite!
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Great Place!
We shopped here for our Basement furniture and walked around and fell in love with a sectional couch. The manager was extremely helpful and walked us through every option we needed to know and talked about things we didn't even think of. Thanks for the help!
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Priceless
Overall experience was a 10. We were greeted quickly but not hovered over when we walked in the door. We had a few questions and our salesman Kyle answered each question with product confidence. We also loved the variety of decor and the price of the decor.
Customer Service = 10
Product Satisfaction = 10
Overall = Priceless
Thank you
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Accessories
Taking time walking through the whole store for fun, colorful and unique ideas, I found a very unique industrial lamp. Needless to say I purchased this long sought after item. Vases, baskets, etc. gave further inspiration for my room design.
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Great deals with solid furniture
I bought a bedroom set, dining set, and bookshelves from Oak Express in Rapid City and I could not be more satisfied with the purchases. Everything was easy to set up and even though I live far away they work with you to make sure you're taken care of. The employee even contacted me by name and wanted to make sure my items were okay and that I was satisfied. All of my purchases are still in top shape even after nearly two years! That's quite the feat when you still have children in the home who somehow manage to stain or spill on just about anything. But their products hold up and are quite sturdy.
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Great service!!
There was a great selection and very helpful to see my vision !! I would definetely shop there again!!
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went to purchase a server, found on I liked and that would fit in the location I needed it to sit. The sales person was very helpful and told me right away that if that’s what I wanted to purchase it was on back order. we made the purchase anyway and hopefully it comes into stock on the date the said it would be.
great service and friendly staff.
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the salesperson was great looking to find me the chair I was looking for - I bought a power recliner
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visited store 2x making our purchase. we bought from Kevin though other employees were friendly and eager to assist. Our needs were met from a good selection displayed neatly and in an orderly manner. We will return for future furniture needs.
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Wonderful~
We have went to every store in the area and have been looking for new furniture for months! Finally we decided to go back to Furniture Row just to see if they have anything we love one last time and we met Jackie! She was so beyond helpful and got us just what we have been looking for! SHE SAVED US! Thank you Jackie so much for all your help!!!! Can't wait for it to be delivered next week! <3
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Excellent customer service! Great selection! Had exactly what we wanted. Highly recommend!
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Table
Was looking for a bar height table and chairs that was not too expensive. Chauna took me around to all that she had and worked with me to find the one that fit my needs and price range. There was no pressure for me to get something or go above the price range I had in mind. Great customer service!! Which is a hard thing to find in today's world. Would recommend this store in a heartbeat. Thanks!
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Bunk beds
We went to the FR at Rushmore Crossing to find 2 sets of bunk beds with specifics needs. We were greeted almost immediately and he knew exactly what was available within our specifications and showed them to us with no pressure towards one or the other. We were very happy that there was more than one option to fill our needs and that option was a good one that is very versatile and will make our kids happy once they arrive.
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Great Experience
Friendly service, waited on quickly, knowledgeable. Made sure we found the exact items we wanted...
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bought a area rug very pleased with the quality!! nice store just wished they had more tv stand/ fireplaces for sale
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